December 11, 2010
I was thinking about the customer service blog today. While we all know the motto “the customer is always right,” is a great service motto for businesses to follow, reality is the customer isn’t always right. In fact, as a customer, we’re not only not right, but when we discover that we’re wrong.. more times than not, we’re unwilling to apologize for our mistake or make amends on our own part.
This brings to bear that perhaps Customer Service is as much the customers responsibility as it is the business.
I’m going to stop with the brain dump here and leave this open for discussion…. thoughts?